Who we are
BetheBand is a London-based adult music programme operating at betheband.org. We are the data controller for personal information collected through this website. You can contact us at info@betheband.org or +44 7936 196509.
What data we collect
We collect the following categories of personal data:
- Contact information - your name, email address, and phone number when you submit a form, book a Meet and Greet, or get in touch with us.
- Payment information - processed securely by Stripe. We do not store your card details on our servers.
- Usage data - pages visited, time on site, and general location (country or city), collected via Google Analytics and Microsoft Clarity.
- Instrument and experience preferences - collected during our quiz and booking process to match you with the right band.
How we use your data
We use your personal data to:
- Process your booking and communicate with you about your place in a band
- Respond to enquiries and provide support
- Improve our website and understand how people find us
- Send you information about upcoming terms, where you have consented to hear from us
Legal basis for processing
We process your data on the following bases under UK GDPR:
- Contract - to fulfil a booking you have made with us
- Legitimate interests - to improve our service and understand how our website performs
- Consent - for marketing communications, which you may withdraw at any time
Third-party services
We use the following third-party services, each with their own privacy policies:
- Google Analytics - website usage analytics. Data is anonymised and processed under Google's privacy policy.
- Microsoft Clarity - session recording and heatmaps to help us understand how people use our site.
- Stripe - payment processing. Stripe is PCI-DSS compliant and handles card data on our behalf.
- Wix - booking and contact management infrastructure.
How long we keep your data
We keep your contact and booking data for up to 3 years after your last interaction with us, or for as long as required to fulfil a contract or comply with legal obligations. Analytics data is retained according to the settings of each third-party platform.
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (the "right to be forgotten")
- Object to or restrict how we process your data
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, contact us at info@betheband.org. We will respond within 30 days.
Cookies
We use cookies for analytics (Google Analytics, Microsoft Clarity) and to remember your session preferences on this site. By continuing to use this website you consent to these cookies being set. You can disable cookies in your browser settings, though some parts of the site may not function correctly without them.
Changes to this policy
We may update this policy from time to time. The date at the top of this page will reflect any changes. We encourage you to check back periodically.
Contact
BetheBand
Email: info@betheband.org
Phone: +44 7936 196509